Shipping policy

 

Shipping Policy – New Marshall Plan Webstore

Last updated: 30-12-2025

Fulfilment methods (CDs vs Printful)

We ship:

  • CDs and selected items ourselves (from Utrecht, The Netherlands), and

  • Print-on-demand merchandise produced and shipped by Printful.

If your order contains both, you may receive multiple parcels with separate tracking.

Processing time & delivery estimates

  • Processing and delivery estimates are shown at checkout and/or in your order confirmation.

  • Delivery dates are estimates, not guarantees (carriers, peak periods, customs, and external events can cause delays).

Tracking

If tracking is available, you’ll receive it by email once your parcel ships.

Customs, duties, and import fees

For deliveries outside your country, customs/VAT/duties/handling fees may apply depending on destination rules. Unless explicitly stated otherwise, these fees are paid by the recipient.

Risk during shipping (EU rule)

For consumer orders, risk of loss or damage passes to you when you (or someone you designate) takes physical possession of the goods—unless you arranged your own carrier not offered by us. (EUR-Lex)

Wrong address / failed delivery

Please check your shipping address carefully. If a parcel is returned to sender due to an incorrect or incomplete address, we may need to charge reshipping costs.

Lost or missing parcels / “delivered” but not received

Contact store@newmarshallplan.com with your order number as soon as possible so we can investigate with the carrier and/or Printful. For Printful, timing matters for claims. (Printful)